Fresh Chicago Clean and Sofia Booking · Last updated October 2, 2026
Fresh Chicago Clean books house cleanings over the phone through Sofia, our phone assistant, and the Sofia Booking scheduling service. The scheduling service is used by the business owner only; the owner connects their own Google account.
To book a cleaning, Sofia asks for the caller's name, callback phone number, service address, home size, requested service and any notes (for example pets or parking). This is used only to schedule and carry out the cleaning and to contact you about it.
If you agree on the phone to receive text messages, we use your phone number only to send you messages about your appointment, such as booking confirmations, changes and cancellations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We do not sell, rent or share your phone number. We only use a text message provider to deliver the messages you agreed to receive.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Google user data is used only to provide these features. It is not sold, not shared with anyone else, not used for advertising and not used to train AI models. Use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
Appointment details live in the owner's Google Calendar. The service keeps short-lived working data (for example, to avoid double bookings) for at most six hours, then deletes it. Call recordings and transcripts are kept for up to 60 days, then deleted.
The owner can remove this service's access at any time from their Google Account under Security → Third-party apps with account access. Customers can stop text messages at any time by replying STOP.
Questions about this policy: call Fresh Chicago Clean at (872) 327-2576.